TERMS & CONDITIONS

General Information

In respect to business relations of all types, between International Sales Direct and its customers, the following General Terms and Conditions of Business hold true in their legally valid versions, respectively. Divergent conditions or general business practices of the customer have no legal validity unless a written agreement has been negotiated elsewhere.

The product display in the online store does not constitute a legally binding offer but is rather a noncommittal online catalogue showing the product line. By clicking the "Send Order" button, customers agree to buy the goods in the cart, and this order is legally binding. The customer receives an order confirmation immediately after the order is transmitted. Alternatively, International Sales Direct may also confirm the order by sending a separate email or by initiating the product delivery. International Sales Direct then store the text of the contract and email the order data and a link to the General Terms and Conditions to the customer. The customer is able to view all prior orders after logging in to the customer service pages of our websites.

International Sales Direct reserve the right to deny the promised service subsequent to determining that the goods are no longer available, both 1)after contractual settlement and 2) although a corresponding hedging transaction has been concluded. In such a case, the customer will be notified immediately. All reciprocations and considerations of any kind provided by the customer beforehand will be reimbursed without delay. It is then excluded that further legal claims be raised by the customer against International Sales Direct.

The contractual language is English.

Delivery

Delivery occurs at the customer`s own risk. As soon as the goods have been entrusted to a transportation company by International Sales Direct, the risk automatically transfers to the customer. This also holds true for partial deliveries. The delivery is sent to the delivery address indicated by the customer. Should the customer be a "consumer" in the sense defined by the laws of Malta, the danger of accidental perishability or the accidental ruination of the purchased goods – even in the event of a "sale to destination" – first becomes the legal responsibility of the customer after the goods have been delivered. The same holds in respect to the delivery, should the customer receive the goods belatedly.

All prices are in cash/credit cash, including value-added tax/sales, as well as other ensuing charges for packaging, handling and transportation.

Delivery is free of charge.

The goods should be examined immediately after delivery by the customer or an authorized individual to detect any transportation damages. Detectible transportation damages are to be reported without delay in written form. Packaging damages are to be confirmed in written form by the transportation company upon delivery.

In general, any information concerning delivery dates is not legally binding, unless a definite date of delivery has been set in writing.

Claims for damages against International Sales Direct arising from non-fulfilment of contract or delay are excluded to the extent neither premeditation nor gross negligence can be established.

Rights of Refund

The customer has the possibility to return all articles from our current assortment without reason and within 15 days, and thus, to make use of our "money back guarantee", i.e. to the extent the customer is a "consumer" in the sense defined by the laws of Malta. This only holds true for sales contracts under delivery conditions or by indirect means (telecommunications) in accordance with the laws of Malta. The goods must be returned to International Sales Direct in the same condition, and packed as delivered wear and exempted from all third party claims. Punctual return is sufficient in order to satisfy legal deadlines.

Order cancellations shall be submitted to:

International Sales Direct
198
Mdina Road,
Qormi

Telephone: 21482166